Looking for a more convenient solution for everyday dishwashing but still unsure about how a dishwasher will perform in your own kitchen? Teka Vietnam is giving customers the opportunity to experience the convenience and outstanding performance of Teka dishwashers at home for 30 days, with a 100% refund if they decide to return the product.
Program Period
- The program runs from August 1, 2025 through September 30, 2025.
Eligible Products
- Teka DFS 650ZB-TSEA Dishwasher (Product Code: 114210013)
- Teka DFS 650ZX-TSEA Dishwasher (Product Code: 114210014)
Program Availability
- The program is available at all official Teka Vietnam dealers in Hanoi and Ho Chi Minh City.
- The program is open to individual and household customers. Each customer may participate using one registered mobile phone number only.
30-Day Trial & Refund Policy
Under this special trial program, customers can use the product for 30 days, starting from the purchase date shown on a valid VAT invoice or sales invoice. The invoice must be issued between August 1, 2025 and September 30, 2025.
If a customer decides to return the product within the eligible period, they may contact the Teka Vietnam Warranty/Technical Support Department to request a return and receive a refund equivalent to 100% of the actual amount paid for the product.
The refund amount is based on the actual payment made by the customer for the product and does not include any discounts, promotional benefits, or voucher values, if applicable. Refunds will only be processed once the customer has fully met all applicable conditions and completed the procedures stipulated by Teka Vietnam.
Refund Process
Step 1: Make an Eligible Purchase
Customers who purchase either the Teka DFS 650ZB-TSEA dishwasher (Product Code: 114210013) or DFS 650ZX-TSEA dishwasher (Product Code: 114210014) between August 1, 2025 and September 30, 2025 should request a valid VAT invoice or sales invoice from the dealer/store.
This is a mandatory requirement for participation in the program and eligibility for a refund.
Step 2: Submit a Refund Request
Within 30 days from the date stated on the valid invoice, customers who wish to return the product should contact the Teka Vietnam Customer Service Hotline at: 1800.8227
Step 3: Provide the Required Information
Add Teka Customer Service on Zalo via 038.630.7227 and provide the required information, including:
- Citizen ID (CCCD)
- Address where the appliance is currently installed/in use
- Customer’s contact phone number
Step 4: Product Inspection
Within one working day after receiving all required information, a technician from a Teka Vietnam Authorized Service Center will visit the product’s installation location to inspect and assess its condition.
Step 5: Receive the Inspection Result
The Customer Service team will notify the customer of the result within two working days from the date of inspection.
Step 6: Product Collection
If the refund request is approved, Teka’s designated logistics provider will collect the product and return it to the warehouse within the following five working days.
Step 7: Refund
Once the product collection has been completed, the dealer/store where the product was purchased will process the refund on behalf of Teka, either by bank transfer or cash, within six working days.
Program Terms & Conditions
- By participating in the program, customers acknowledge that they have carefully read, understood, and agreed to all content, conditions, and regulations issued by Teka Vietnam in connection with the program.
- Teka Vietnam reserves the right to request necessary information from customers, including personal information, purchase invoices, contact details, and the product installation/use address, for the purpose of verifying and assessing the validity of a refund request.
- Teka Vietnam reserves the right to reject a refund request if the customer does not meet the eligibility requirements, violates the program terms, or provides inaccurate information during the review process.
- All decisions made by Teka Vietnam in relation to the program, including refund approvals, shall be final and not subject to appeal or legal challenge in any form.
- Teka Vietnam reserves the right to amend, suspend, or terminate the program at any time without prior notice if there is a legitimate reason to do so.
The Program Does Not Apply in the Following Cases
- The product is missing any of its original accessories.
- The original product packaging, including the cardboard/carton box, is no longer available.
- The original purchaser’s information (name on the invoice) does not match the person requesting the refund, or the product has been transferred to another person.
- Damage caused by improper installation contrary to the instructions provided.
- Damage caused by improper installation, use, or storage; misuse of the product; or failure to follow the instructions supplied with the product.
- Damage resulting from fire, natural disasters, epidemics, normal wear and tear, unsuitable environmental conditions, or insect/animal infestation (including cockroaches, ants, termites, rats, lizards, etc.).
- Damage caused by an unstable power supply or voltage fluctuations outside the permitted range of 220–240V/50Hz, including damage to electronic circuits or blown power fuses.
- The product is lost or physically broken; consumable components or plastic, metal, or rubber parts are damaged; or dishwasher components such as trays, racks, or filters are damaged. This also includes severe external dents, scratches, staining, discoloration, or rust.
- Damage resulting from unauthorized repairs or modifications to the product structure.
- Damage resulting from failure to properly maintain or regularly clean the product.
- Damage resulting from unauthorized relocation of the appliance, dropping, or impact.
- Damage caused by corrosion or chemical deterioration.
Customer Support
Take advantage of this special opportunity to experience a Teka dishwasher for yourself and make everyday dishwashing easier than ever!
Teka Vietnam